YINKO Warranty Letter                                                                                                                                                                                                           Innovation for Your Success

Dear Valued Customer,

Thank you for choosing YINKO as your trusted partner in packaging machinery. We are committed to delivering high-quality, reliable, and efficient machines that meet your production needs. To ensure your confidence in our products, we proudly offer this warranty statement, outlining our commitment to quality and after-sales support.

1. Warranty Coverage

YINKO provides a 13-month warranty from the date of onboard. During this period, we guarantee:

✔ Free replacement of defective parts caused by manufacturing faults.

✔ Technical support and troubleshooting assistance via email, phone, or video call.

✔ Remote guidance for maintenance and operational issues.

2. Warranty Exclusions

This warranty does not cover:

✘ Normal wear and tear of machine parts.

✘ Damage caused by improper operation, negligence, or lack of maintenance.

✘ Issues resulting from unauthorized modifications or repairs.

✘ Electrical and environmental factors beyond our control (e.g., power surges, natural disasters).

3. Warranty Claim Process

If you experience any issues covered under this warranty, please follow these steps:

1️⃣ Contact YINKO Support – Email or call our after-sales service team with details of the issue.

2️⃣ Provide Machine Details – Share your machine model, serial number, and purchase date.

3️⃣ Technical Evaluation – Our experts will assess the problem and provide solutions.

4️⃣ Replacement or Repair – If covered, we will ship replacement parts or guide your technicians on repairs.

4. Extended Warranty & Spare Parts

For customers seeking extended protection, YINKO offers:

🔹 Extended warranty packages for additional coverage.

🔹 Readily available spare parts for long-term machine reliability.

🔹 On-site maintenance services (available in select regions).

5. Contact Us

For any warranty-related inquiries, please contact our dedicated support team:

📩 Email: info@yinkomachine.com

📞 Phone: +86 18098312298

🌐 Website: www.yinkomachine.com

We appreciate your trust in YINKO and are dedicated to ensuring your continued success.

Sincerely,

YINKO Customer Support Team

🔹 YINKO—Your Trusted Partner in Smart Packaging Machinery